Trading Standards Advice

Trading Standards enforce criminal laws intended to protect consumers, honourable businesses, and the general public.  The City of Edinburgh Council operate a Trading Standards team to assist and provide advice to consumers who have problems with goods or services they have bought.  Information about Trading Standards is available on the CEC website.


Don’t feel pressurised into agreeing to immediate work. Never listen to scare stories.  Beware of traders who suddenly appear after storms or floods and also of claims that a low price is only available if you sign up right away.

Don’t agree to buy from the first person who calls.

Ask yourself if you really want these goods or services.

Don’t pay cash up front.

Never pay for work before it is completed and don’t hand over large sums of money.

Do shop around if you decide you need work done.

Get a minimum of three quotes from reputable traders and get recommendations from people you trust.

Do ask what your cancellation rights are.

Remember for jobs costing over £42, traders are required to provide the consumer with a written notice informing them they have a fourteen-day cooling off period during which customers can change their mind and cancel the contract. Do report them! Don’t ever feel embarrassed if you feel you have been the victim of doorstep crime.

Edinburgh Trusted Trader Scheme

The Edinburgh Trusted Trader Scheme is now officially live and you can search for reputable local businesses by visiting or by calling 0131 513 9921.

Trusted Trader is a local business partnership scheme aimed at increasing consumer confidence, promoting good practice within local business, and helping protect citizens from doorstep crime.

Date of next meeting: 28 January 2019 at 6.00 pm
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